Your information should help the ride, not follow you around.

01

Information we collect

We collect the information needed to create and secure your account, match rides, support trips, verify drivers, and keep the service working. Depending on the features you use, this may include:

02

How we use information

We use personal information to:

• create, authenticate and manage Rider and Driver accounts;
• find nearby drivers and arrange, route and support trips;
• show pickup, destination, trip status and relevant updates;
• review driver and vehicle applications;
• process enabled payments, wallet activity and payouts;
• send service, safety and account communications;
• respond to support requests and investigate misuse or fraud; and
• meet legal obligations, resolve disputes and protect people and the service.

We ask for device permissions, such as location or notifications, when a feature needs them. You can change these permissions in your device settings, although turning one off may make the related feature unavailable.

03

When we share information

We share only the information needed for the purpose involved. This can include:

• Riders and assigned drivers: relevant profile, contact, pickup, destination and trip-status details so a ride can be arranged and completed.
• Our team and support partners: information needed to operate the service, review applications, answer support requests and respond to safety concerns.
• Service providers: providers that support authentication, databases, real-time trip features, push notifications, maps, place search, routing, hosting, file storage and enabled payment or payout services.
• Legal and safety recipients: where disclosure is required by law or reasonably necessary to prevent harm, investigate fraud, or protect our rights and service.
• Business successors: if the service is reorganised, sold or transferred, subject to applicable law and any notice required.

Misyini is not designed to sell personal information or use it for third-party targeted advertising.

04

Location, providers and international transfers

Location is used to support features such as finding nearby drivers, setting a pickup point, calculating a route and showing trip progress. We use location only when the relevant app permission and feature allow it.

Misyini and its service providers may store or process information in Kenya or other countries. We use providers such as Firebase and Google Maps Platform, together with hosting, storage and payment providers needed for enabled features. We require appropriate safeguards for personal information handled by providers and for transfers outside Kenya.

05

How long we keep information

We keep information while it is needed to provide the service, support safety and disputes, meet accounting or legal requirements, and enforce our agreements. Retention depends on the type of information: account and trip records, location history, driver verification documents, support attachments, payment or payout records, and backups may have different retention periods.

When information is no longer needed, we delete it or remove its identifying details, subject to lawful retention requirements.

06

Your choices and rights

You can update some profile details in the apps and control location or notification permissions in your device settings. Under applicable Kenyan data-protection law, you may have the right to be informed about how your data is used, access it, object to processing, request correction of false or misleading data, and request deletion of false or misleading data.

To make a privacy request, email support@misyini.com. We may need to verify your identity before responding. You can also contact the Office of the Data Protection Commissioner if you have a complaint.

08

Security

We use technical and organisational safeguards intended to protect personal information from unauthorised access, loss, misuse or alteration. No transmission or storage method is completely secure, so we cannot guarantee absolute security.

09

Changes to this policy

We may update this policy when our services, data practices or legal requirements change. We will publish the current version at this address and update the effective date above. If a change is significant, we will provide additional notice where required.